Confidentiality and Safeguarding
When you email us, your information will be kept completely confidential. There are however a few specific exceptions to this which are listed below:
- If there is reason to believe an adult’s life is in immediate danger
- If there is reasonable cause to believe that a child, young person or vulnerable adult is at serious risk of harm
- If disclosures are made relating to terrorist activity
- If ordered to breach confidentiality by a court of law or the police.
In all cases we will attempt to discuss this with you and tell you who we will be reporting to, and what information we are required to disclose.
For further details, see our Confidentiality Policy:
Privacy and Data Protection
Under the EU General Data Protection Regulation (GDPR) we are required to state what data we collect, how we process it and your rights in relation to your data.
We use Jetpack analytics to provide statistics on website traffic. These statistics are very useful to us as they help us to demonstrate to potential funders that our site is being used. It also helps us to understand what our service users find helpful.
Your data will never be passed to any third parties without your consent (except in the specific safeguarding circumstances listed in our confidentiality policy).
Emails sent to our confidential support service are held on a password protected account with Zoho for 5 days. They are handled by Agility Secure Messaging who anonymise the emails before they are read by volunteers.
At any point you have the right to:
- Request to access the data we hold about you
- Request that your data be erased
- Request that your data be amended/rectified
For full details about the principles of the GDPR and your rights under the regulations, see our full GDPR policy.
Any requests relating to your data can be made to email@example.com. You also have the right to make a complaint to the UK Information Commissioner’s Office.
Safer Waves endeavours to ensure the content on its website and in written or verbal communication is accurate, carefully researched and up to date but does not accept any liability for omission or error.
Safer Waves is not a legal or medical organisation and provides information rather than advice. Where appropriate, professional advice should be sought. Safer Waves does not accept liability for loss, damage, inconvenience or suffering arising from the use or inability to use any information on this website or in written or verbal communication.
Safer Waves takes no responsibility for third party content and/or activities and any such links contained within our website or provided in communication with you, should not be taken as an endorsement of any kind.